Privacy Policy

Name: Mons Telecommunications
Telephone: (434) 430-2219

Data Controller

HUBSPOT CRM

Collected Personal Data

As a telecommunications service provider, Mons Telecommunications collects various types of personal data to administer your account, provide our services, and improve your experience. This includes, but is not limited to:
Contact & Account Information: Your full name, physical address, email address, phone number, account ID, service plan details, and billing information (e.g., credit card details, bank account information).
Identification Data: Date of birth and, where necessary for identity verification or credit assessment, parts of government-issued identification numbers (e.g., last four digits of SSN).
Service Usage Data: Details about how you use our services, such as call records (numbers dialed/received, date, time, duration), text message records (numbers involved, date, time, but not content and LOCATION DATA USED FOR 911 GOVERNMENT TRACKING ONLY!!), data usage volumes, and network activity.
Device & Technical Information: Information about the devices you use to access our services, including device type, operating system, unique device identifiers (e.g., IMEI), IP addresses, and browser information.
Location Data: General location derived from cell towers or IP addresses, and precise location data if enabled by your device settings and service usage. (EVEN WITH LOCATION DISABLED WE ARE REQUIRED TO FOLLOW THE LAW STATING THAT WE MUST PROVIDE YOUR LOCATION INFO TO LOCAL LAW ENFORCEMENT FOR EMERGENCYS ONLY!!)
Customer Service Interactions: Records of your communications with our customer support teams, including call recordings, chat transcripts, emails, and any feedback or complaints you provide.
Other Information: Any other information you voluntarily provide to us when you interact with our website, apps, or services.

Purpose of collecting data

Mons Telecommunications T-Mobile Wholesale MVNO is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you.